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Reproductive and Sexual health services in Nigeria

Who we are

Marie Stopes Nigeria is the country’s largest provider of sexual and reproductive healthcare services.

MSI Nigeria opened its first clinics in 2009 providing high-quality contraceptive services, and soon became one of Nigeria’s only providers of long-acting and permanent contraception. MSION has grown to be the country’s leading sexual and reproductive healthcare provider - over 3 in 10 women in Nigeria using contraception received their method of choice from MSION. They work to ensure that Women and Girls of reproductive age can access sexual and reproductive healthcare to make Informed choices.

How we do it

Our service delivery channels

MSION MEDICAL CENTRES

Our centres offer a range of sexual and reproductive health services and easy access to our trained medical clinician and friendly staff who are dedicated to supporting you with all the information you need to make informed decisions. These centres serve as a model for MSION's private sector engagement channel, and a referral point for MSION's Outreach Teams, local pharmacists, and other private sector providers. MSION's Centres serve as hubs for the training and resourcing of healthcare workers in Nigeria.

MS LADIES

Marie Stopes Ladies are community-based healthcare providers who deliver services from door-to-door or from their own homes to women within their communities. They have built up trust and goodwill within their communities and can offer services on credit to their clients thereby eliminating a major barrier to access to quality healthcare services. The MS Ladies are mostly in rural areas and urban slums and has an enormous potential for increasing access to FP services for young mothers and adolescents, who are currently heavy users of emergency contraception and are predisposed to unsafe practices.

MOBILE OUTREACH

MSION has over 20 mobile outreach teams that go the last mile to deliver services in under-served communities, including rural, poor, and displaced communities, and those affected by climate change thereby expanding access at scale. MSION provides quality, and safe long acting and permanent FP methods (LAPM) to rural communities across 28 states in over 6,000 sites in the northern and southern parts of Nigeria. Using the Infrastructure of public health centres, outreach teams increase contraceptive choices in these communities where the existing public and private health clinics struggle to meet the needs of women and men. By fine-tuning our outreach services, we have expanded access in an efficient and more reliable way.

PRIVATE SECTOR ENGAGEMENT

Our Private Sector Engagement (PSE) is a service delivery approach used by MS in which small, independent health care businesses are organised into quality-assured networks. MSION has created a private sector provider network under the brand name to engage otherwise fragmented private providers to deliver high quality SRH services that contribute to national public health goals. MSION's Private clinic network leverages accredited private healthcare providers to offer quality FP and SRH services to low and middle-income clients in rural and peri-urban areas with high unmet need for Family Planning. In return for meeting MSION quality of care and pricing requirements, private providers receive training in selected areas including client counselling, and infection prevention. Providers also benefit from on-going quality audits and coaching. This includes having access to commodities and medical equipments. Established in 2012, this network of 142 is improving access to high-quality FP services in the private sector in over 13 states.

SOCIAL MARKETING

MSI launched its own brand of contraceptive products which are distributed through pharmacies, community-based distributors and other private providers. MSION has over 30 sales representatives and 70% sales point coverage of the country. Our products are distributed nationally through two regional distribution networks. MSION branded products include emergency contraceptive pills (Back-Up), and three variants of male condom (Fire Xtra®, Xtacy® and Xotica® ). These products are available nationwide.

PUBLIC SECTOR SUPPORT

MSION is a trusted implementing partner of the Ministry of Health (MoH). Under multiple projects, MSION is working closely with the government to streamline service provider's training on long-acting and reversible contraception, clinical quality assurance, coaching and mentoring to scale up services. Recognising the importance of supervised practice for skills transfer, building provider confidence, and minimising provider time away from site, MSION is leading the reduction of classroom-based training times in favour of a comprehensive post-training on-site supportive supervision programme. MSION supported the expansion of service provider training and supportive supervision to over 2,500 health facilities distributed across 35 states in Nigeria.

CONTACT CENTRE

To ensure a continuum of care, MSION's service delivery channels are supplemented by a toll-free hotline for clients. The multilingual contact center agents receive extensive training to provide excellent customer service and advice on a variety of SRH topics. The training also included sessions on how to talk to women about their concerns and misconceptions about FP and SA/PAC, as well as how to follow-up with clients to inquire about possible side effects and to make referral to MSION service delivery points. The contact centre agents provide SRH information and advice in Igbo, English,Pidgin, Hausa, and Yoruba languages. The contact center also acts as a safety net with clients able to call for advice at any time before or after a service is delivered. Our social media presence (Facebook, Twitter, WhatsApp, Linkedln, YouTube, Tik-Tok, and Instagram) has increased client access to factual SRH information and referral for quality service provision.

Learn more about our services

Find out more about the services we offer and their availability countrywide. Chat with us on WhatsApp on 0909 00 22252.

0800 00 22252

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